Privacy Policy
This Privacy Policy explains how Charlotte Apartment Finders, LLC (“CAF,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website or submit information through our forms.
Information We Collect
Information you provide: When you fill out a form, schedule a call, request tours, or contact us, we may collect information such as your name, email address, phone number, desired move-in date, budget, preferred locations, and other details you choose to share.
Information collected automatically: When you browse our site, we may automatically collect information such as IP address, browser type, device identifiers, referring/exit pages, pages viewed, and approximate location (based on IP).
Cookies and tracking: We may use cookies and similar technologies to help the site function, understand traffic, and improve performance. Some tools may collect information about your interactions with the site over time.
How We Use Your Information
We use information to:
Provide apartment locating services, recommendations, and tour scheduling
Respond to inquiries and communicate with you by phone, email, and/or text
Improve our website, services, and user experience
Maintain internal records, prevent fraud, and protect the security of our systems
Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share information in the following situations:
With service providers: We use trusted vendors (such as form tools, CRM/email tools, analytics providers, and scheduling platforms) to operate our business. They may process information on our behalf under appropriate safeguards.
With property partners (when relevant): If you request tours, apply, or ask us to connect you with specific properties, we may share relevant details with those communities to facilitate availability checks, tour scheduling, and leasing steps.
For legal and safety reasons: We may disclose information if required to comply with law, respond to lawful requests, enforce policies, or protect rights, safety, and property.
Communications
Our process typically starts with a quick consultation. By providing your phone number and/or email, you agree we may contact you about your apartment search and related services. Message and data rates may apply for text messages. You can opt out of marketing emails at any time by using the unsubscribe link (if applicable).
Your Choices
You can choose not to submit information through our forms, but we may not be able to provide certain services without it.
You can request updates or corrections to your information by contacting us.
Data Retention
We retain information only as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted on this page.
Contact Us
If you have questions about this Privacy Policy or your information, contact:
brandon@cltapts.com
